The new age hospitals key to improved healthcare in India says Dr Harish Pillai, CEO Aster Medcity

The healthcare thought leaders in India would converge at the Smart Tech Health Conference in Bangalore on the 24th and 25th of November. In the run up to the conference, we decided to ask a few of the leaders speaking at their conference, their views on Healthcare in India, and how Digital and Technology was playing in big role in improving standards of care.

The first interview in this series is with Dr Harish Pillai, Group CEO of Aster Medcity which is  a quaternary care healthcare centre headquartered in Kochi..[1]It is owned and managed by Aster DM Healthcare, a Dubai based healthcare conglomerate founded by Dr Azad Moopen.

(Source: Wikipedia)




Healthcare India : How are new age hospitals changing the healthcare scenario in India?

Dr Harish Pillai: The new age hospitals are making a complete paradigm shift in the Indian healthcare scenario by bringing together the best in class technology, infrastructure, ambience, quality systems and professionals, with an aim to provide value for money propositions for the Indian community. Today, most of these hospitals are at-par with, if not better than what is available with the rest of the world. This revolutionary transformation in India is changing the face of Indian healthcare in a manner that soon India would be the pivot for global healthcare solutions



Healthcare India: Name 3 key digital initiatives taken by Aster Medcity and how have they helped improve the quality of care?

Dr Harish Pillai: The three digital initiatives taken by Aster Medcity are:

  1. ROWA – robotic drug dispensing system which has helped us to eliminate dispensing medication errors and reduce waiting time for the patients in the main outpatient pharmacy.
  2. Use of ICCA in the ICU’s which has got the ability at acquire digital signals from devices such as ventilators, syringe pumps, infusion pump and monitors and put the data into the Electronic Medical Records. This has freed up time for the care providers –Nurses and Doctors, who had to invest time earlier in maintaining paper based charts.
  3. Queue Management Systems and Mood Meter which taken together ensures decreased waiting time for seeing the doctors and capture of live feedback from the patients at the point of care.

Healthcare India: Are medical colleges in India doing enough to prepare young doctors for digital health?

Dr Harish Pillai: There is a growing awareness among the policy makers to enhance the curriculum. However, at this point of time, young graduate doctors who belong to the digital generation are in a self-education mode to keep themselves abreast with the rapid changes happening in the field of digital health.


Healthcare India: Quality medical care remains out of reach for most people in India, how can we change that?

Dr Harish Pillai: Quality healthcare can be accessed through a digital bridge with the help of smartphones and the new age home care solutions, where patients can take more ownership of their health status and still maintain a robust interface with the service provider.


Healthcare India: What are your expectations from the Smart Tech Healthcare Summit in Bangalore and what are you looking forward to most form the summit?

Dr Harish Pillai: The expectations from this summit is to enhance dialogue between all possible stakeholders in the industry and ensure transferability of practical, yet effective solutions from one player to the other, thus benefiting a larger mass of patients within our country. I look forward to an intellectual cross exchange of ideas between various delegates and speakers at the summit.

So some very interesting things that Aster is working on to leverage technology and drive improved care outcomes in India. We are really excited about the Smart Tech Healthcare Summit in Bangalore and we are looking forward to interacting with all healthcare leaders, innovators and decision makers. Looking forward to meeting you all there. If you want to meet us at the conference, do drop in a note to 

Dr. Vikram Venkateswaran

Management Thinker, Marketer, Healthcare Professional Communicator and Ideation exponent

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