Healthcare Delivery Healthcare Technology

Technology to change the model of care delivery in India? Some answers from the Cisco study


The global technology firm CISCO had published the results of a study they concluded in 10 countries in 2013.  If the study results are to be believed, respondents said that they were more comfortable using technology to talk to their doctors than ever before. So in a way basic Telehealth may finally take off across the globe.

Almost 76 % of the respondents said that they would rather call or text their physician than to meet them face to face. This is a direct result of the increased convergence in the adoption in technology seen in other sectors. Patients just like consumers, now feel the need for enhanced experience when they interact with care providers. This also provides an ample opportunity for knowledge sharing and collaboration among doctors, governments, patients and hospitals.

Healthcare Delivery Public Health

Is SMS medical prescription the new normal in India?


In the future you might receive your medical prescription via SMS.  Yes that’s what is being proposed by the Madhya Pradesh (MP) government.

To make up for the shortage of physicians and specialists the MP government will be now launching a new system by which patients will receive medical advice from doctors via phone and will receive the prescription via SMS. These SMSes can then be shown at Government run dispensaries to receive free medicines.

Only doctors enrolled in the program would be allowed to dispense consultation via phone and only SMSes from these registered phones would be entertained while receiving requests for free medicines.

In previous posts I had discussed how SMS can be leveraged to help shift the needle on the healthcare scenario in India.

Schemes in Gujrat like EMAMTA extensively use SMS to help expecting and new mothers to help receive medical aid. Also All India Radio (AIR) is using SMS to relay daily news to the rural parts of the country.

So it is not surprising that it is a Government agency that is using this remarkable and cheap technology.

Of course there are chances of mis-use as some people might show false SMSes to get free medicines. More than the plan it is the strategy that has created problems for the Government in the past.


As always comments and suggestions welcome.