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Digital Health Healthcare Technology Public Health

Population Health Management through Digital Tools

Dr Pallabi Roy

Does the Public Health Industry need a Digital Makeover?

Have you heard of buzzwords like ‘Tech Trends’?

Blockchain, Machine Learning, Artificial Intelligence, and the Internet of Things?

As a Healthcare Professional, you might have heard of these digital tools.

Aren’t sure about what they mean? You’re not alone!

We often ignore the technical aspects of a project.

We deal only with the core Biological Sciences.

But this approach needs some amount of tweaking. With the heavy penetration of digital tools in Healthcare, we must embrace the digital era. There is no going back to Pre COVID-19 times!

Isn’t population health management a well-known concept in the Public Health domain?

Yes, it is, but digitization is changing the face of this sector. 

Public health challenges like tuberculosis, HIV, malaria, and other communicable diseases still exist. India’s healthcare industry is going through a transitional stage. The disparity between the rich and the poor is becoming more clear. This gap creates poor health outcomes and using digital tools, we can bridge this.

Why should healthcare professionals bother about these tools?

It’s because they are going to be the harbingers of change!

The Finance Minister allocated Rs 69,000 crore for the healthcare sector. The 2020-21 Union Budget looked better than last year. This is another spectrum where digital tools can come in. FinTech can help divide funds according to the needs of our country.

80% of our fund allocation can elevate health promotion and disease prevention. Using digital tools, we can deliver these healthcare services to the rural parts of India. The public health workforce is working hard and adopting these measures. How can you leverage these tools for research and evidence-based treatment protocols?

Technology has made it easier to reach out. This holds true not only for remote areas but also for an international ecosystem. Doctors can use this approachable network as a reference. Digital tools are facilitating knowledge and implementation, in new-age India.

The Government of India has come up with training and guidelines for telemedicine. Tele-Consultations in specializations like Ophthalmology, Radiology, Mental Healthcare, and Obstetrics-Gynaecology have created waves. ASHA workers (Accredited Social Health Activists) are warming up to digital tools. These include virtual training and EMRs (Electronic Medical Records). We are observing a gradual improvement in primary levels of population health management.

Mother and Child Care programs are improving since e-governance is possible. There are online registries that get updated every week by these healthcare facilitators.

We use them for tracking data like child mortality rates and cases of tuberculosis. Cases of COVID-19 are being monitored through similar means.

National Digital Health Mission has an agenda that we cannot sideline. Our government is centralizing healthcare. This gives us time to catch up with tech trends. It gives us time to understand these digital tools and make the most of them in our clinical practices.

Which are some digital tools that you have used for population health management?

About the Author

Dr Pallabi Roy is a dentist and works as a marketing professional, podcaster and an influencer in the area of digital health. She can be reached on Linkedin- https://in.linkedin.com/in/pallabiroy27

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Healthcare Technology Uncategorized

Patient Experience in the Digital world

In January 30 2020, India recorded its first case for Corona Virus popularly known as Covid19. Since then India has seen a series of lockdowns and as we inch towards somewhat of a partial recovery, the question around the state of our healthcare system has become centre stage again.

Since the 1940’s where the Bhore committee gave its recommendations for developing the healthcare structure in India, as a nation we have been playing catch up with demand far exceeding the supply in terms of doctors, diagnostic equipment, hospital beds and medicines.

In addition the wellness programs have been struggling and preventive measures have not been very successful. In this context the corner stone of the healthcare system in India has become the hospital.

What determines a successful healthcare intervention is patient experience. Today with the advent of telehealth and the guidelines given by Medical Council of India, it becomes even more important for hospitals to focus on patient experience and add to the growth of the industry.

What determines a successful healthcare intervention is an excellent patient experience #Healthcare #DigitalHealth

What is Patient Experience?

Private hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, most hospitals have been historically plagued with the “doctor knows best” mentality — a mentality where clinical outcomes outweigh “touchy-feely” indicators such as patient satisfaction or overall patient experience.

However, in recent years, some leading institutions in India have begun to focus more heavily on providing an outstanding patient experience. Drivers for this include growing consumerism and transparency for healthcare services and increased interest from both consumers and providers in patient-centred care.

Why Patient Experience is important to Hospitals?

Healthcare consumers increasingly view their experience with a provider as a key consideration for determining if they’ll return to or recommend the provider, largely because it remains one of the few ways consumers can differentiate providers. Over the past few decades, clinical outcomes have improved dramatically, and patients no longer view favourable outcomes as a key differentiator as these are expected. What remains is the patient’s overall experience, which encompasses everything from customer service to patient-centeredness and care coordination among providers. 

Also given the growth of Tele Health, it would become even more important for hospitals to focus on patient experience in order to create a favourable experience and create the hook that would bring patients and others in the community back to the hospital.

The key is how you make the patients feel

Key Parameters of Patient Experience in a Hospital

While there are many parameters that determine patient experience, we have tried to list down a few key ones that might influence the satisfaction index more than the others.

  1. Patient Appointment Experience
  2. Patient Online Portal
  3. Social Media and Digital Out Reach
  4. Facility for the In-Patient Service and Emergency Service
  5. Patient’s Access to medical Records
  6. Patient Information
  7. Clinical Outcomes
  8. Value Added Service

“The art of medicine consists of amusing the patient while nature cures the disease”

Voltaire

While many of these parameters are difficult to understand or assess, as part of this report we have identified Social Media as a parameter that we would like to evaluate. In order to do so, we have identified 6 Hospitals across India. These hospitals are

  1. AIIMS
  2. Apollo Hospitals
  3. Fortis
  4. Manipal Health
  5. Narayana Health
  6. Kokilaben Dhirubhai Ambani Hospital

We have tried to mix it up between hospitals from the government sector and private sector and also among general hospitals and super speciality hospitals. Below is our analysis of the key parameters between the social media presence of these major hospitals.

I believe that Social media is an indicative parameter. It shows whether there is a foundational maturity in the digital program of the hospital. Also, a lot of patient experience is visible by the comments and interactions with the hospital’s social media channels.

The findings of our analysis are captured in the report below.

Download the Report

Would be happy to discuss and see how you can build your digital experience for patient engagement. Do write in to discuss.

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Healthcare Technology

Three Indian Hospitals in the finals of the Asia Pacific HIMSS-Elsevier Digital Healthcare Award 2018

Elsevier, the information analytics business specializing in science and health, and HIMSS Asia Pacific have announced the finalists of the sixth Asia Pacific HIMSSElsevier Digital Healthcare Award 2018. This award recognizes outstanding achievements and innovations globally in the implementation and usage of health information and technology.

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Healthcare Technology

Is healthcare ready to take the quantum leap ?

In early August, I had the opportunity to lead a panel of doctors and technologists on an interesting topic; “New Technologies shaping the world: Will healthcare take the quantum leap?”

The members in the panel were
·   Dr Kirti Chadha, Vice President –  Metropolis Healthcare Ltd.
·   Dr Vidur Mahajan, Associate Director, Mahajan Imaging
·   Ravi Ramaswamy, Sr. Director, Philips Healthsystems
·   ShivaKumar KR, Fellow & Global Architect, Philips
·   Sampath Herga, CEO of Hyper Chain Private Limited

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Healthcare Technology

Announcing the Philips Digital Health Conclave 2017

Philips Innovation Campus will be hosting its annual Digital health Conclave 2017 at the La Shangrila Hotel in Bangalore on 28th July. The theme of the conclave is to understand how digital technologies are spurring innovations in healthcare and heralding a new era of connected care.