In the last few months, I have been collaborating with global thought leaders on healthcare. We have been trying to understand what are the key megatrends driving healthcare especially in the context of the digital transformation of the industry.
The essence of the paper is that the traditional health care model is over! And there is no going back. Some healthcare organizations at the current crossroad will use data and digital technologies to serve patients in new, unique, and innovative ways, others will grudgingly grapple with the change to see an inevitable decline.
Technology can add an astonishing amount of value in terms of cost and quality – over US$ 500 bn, and cut down the expenditure growth by 30%; you can further add the value of innovation, and yes, the potential of health tech is boundless!
Digital technology plays an important part in ensuring the quadruple aim-Access, Experience, Affordability, and Effectiveness. In the age of Google, Apple and Amazon, patients have begun to seek healthcare in accessible, engaging, and outcome-driven formats.
Healthcare is at the cusp of change. To drive any change, we need an evolution in the way of thinking. This tone has to be set on the top hence we need a change in the thinking of the leaders.
In the first part of the series, I am talking to Health Tech leader Ravi Ramaswamy, CEO of RV Consultants. A veteran of the health tech industry, Ravi has lead global giants like GE Healthcare and Philips to market success. Here are the extracts from the conversation.
Dr Vikram Venkateswaran: Dear Ravi, thank you for taking time out of your schedule, and talking to me on this very interesting series. So the first question is, you know because you’ve seen it all when you started healthcare was in a different state in the country. Now today we are talking about a lot of big things. Also, you always talk about how it’s an ecosystem play. We should not think in silos; can we work together today you’re trying to bring various parties together right that’s essentially what you’re trying to do. So why do you think that new, new thinking is required on leadership for healthcare today?
Ravi Ramaswamy: Thank you for inviting me and I think this is a very important question. I think we have to look at it from multiple aspects. There is a certain play, which the technology has brought in. There is a certain play, which the players have the providers of healthcare have brought it. There is a certain play which the consumers themselves have brought in, given the fact that the, the consumer centricity has gone quite a bit.
Let’s look at other industries, like telecom, mobile phone and the associated apps have brought in a very different social connect to what is actually happening. People like my mother at 85, she reaches out to her sister for comparing notes on medicines and doctor prescriptions. This is the creation of a healthcare ecosystem of referrals and sharing medical best practices amongst two individuals
So in that sense, what you’re trying to see is the type of a social Connect, which my mother does at 85. I didn’t see when she was maybe at 65, almost 20 years back. She never even wanted a mobile phone even when I offered to buy her one.
But now with the surrounding ecosystem has grown What is it is also putting the sort of pressure on her to try and see how do she be one with the surrounding. So that is one aspect.
So, the impact of a parallel development in another sector is trying to sort of push a certain amount of growth in the healthcare space itself.
Second one is the role of internet itself.
Almost 30 years ago my boss had asked me to check for the end suppliers to one of our suppliers for printer material. I remember going to the US embassy in Delhi and spending hours there looking through the books to see the name of the supplier for the printer material and finally found it. But today it is a click of a button.
So the power of networking the power of Internet has brought to for access to data in a very different form.
Now number three is the technology itself.
The technology is evolved considerably considering where we were to where we are today.
Take the manufacturing space SMT was being introduced, way back in the 1985. In fact, the first time when I saw in 1985 floppy drive in Japan, it was aha for me, because I had never seen that before. It was just about introduced and basically a three-and-a-half-inch drive storing one megabyte of data that was a big deal for us in those days.
But then if you look at what technology has done for us. It has sort of brought in a very different. There is so much of power that is being packed in fact, a simple mobile phone, that is almost as powerful as a supercomputer of what existed in the 80s. So that is the type of compute power that you bring in and along with that, the processing power has gone up, the algorithms are better and the decision support systems that are, that are driven, that has also gone up so technology has also played a substantial role in this evolution.
Number four is the commercial business innovation, people have started coming together they have felt the need that a siloed approach is not going to work. Because as data gains pre-eminence, you find that it is going at some point in time it is going to be device agnostic.
Dr Vikram Venkateswaran: Very interesting train of thought- Innovation in other industries, role of internet, technology and commercial business innovation are helping us build this ecosystem in India, but what about this last statement on being device agnostic, can you help me understand that as well?
Ravi Ramaswamy: The device is only going to give you the data the balance of the insights and the interpretation is done by the software piece, and the decision support systems which run well above the devices per se. We have seen significant growth in that space as well. If you look at the industry, healthcare has gone leaps and bounds in terms of its capability in diagnostics and getting into the realm of personalised medicine.
Earlier where they used to go the doctor would say, He will take an X ray of a liver or he will do an ultrasound of a lever, and he will look, do a, a CT of Oliver, but each of these were looked at as independent polarities today what the doctor says is, hey I want to look at it as a whole.
Therefore, give me a technology by which I’m able to fuse all this to reconstruct the liver in its true form, so that I can do a much better diagnosis, and he doesn’t stop there. He says, now what I want to do is to go to a tissue level. I want to go to a molecular level, and I want to go down to a genomic level, to see what is it,
The problem, that you’re trying to fix it at the root itself. So the depth to which medicine has gone is significant. Last but not the least, you find that the competition to the traditional healthcare companies like Siemens or GE or Philips is coming, not from the big guys alone, but also from the unconventional players like the Amazon and the Google and Microsoft, which in the earlier days was simply not there.
Microsoft was never into healthcare; neither was Google into healthcare neither was Amazon into healthcare. They were happy selling their own operating system, Amazon was happy with this bookstore. But, so basically what you see is there is a complete change in the environment. And that has resulted in a very different thinking that is needed in today’s world, which simply did not exist the past. In the past did not need it. today it just needed.
Another good example are the start-ups. Yesterday when he was talking to somebody saying that they are building an app store where medical applications are put on a Play Store. From where you download the application, use it for what you need and then pay it on an asset on a per use basis, without really owning the algorithm per se. So, the business model is also evolved and therefore you find that all the changes that we talked about, you find that the conventional old leadership will simply cannot work in today’s world, and therefore the new, therefore the need for a new world for the, for our leadership in the new world.
Dr Vikram Venkateswaran: There is interesting that you bring up Amazon because today they have invested in Apollo pharmacy, for example, and it is not a new thing for Amazon because they tried pharmacies in the past, during the 90s as well, and did not succeed but now they are back and we all know that Apple as well as Google as, as well as Microsoft is coming into the healthcare space primarily on the basis of data and technology. So, how do you think this new thinking will come in. Do you think it will come from a lot of relearning and learning from the traditional firms? Do you think it will come from the technology firms, or do you think this learning will come from our educational institutions where do you think this this new learning will come from?
Ravi Ramaswamy: Let’s look at the Med tech firms and in particular CT Scans. Med Tech Firms always priced themselves saying, I am going to bring in a certain amount of capability within the device itself for diagnostics, you started with the 8 slice, then you went for a 16 slice CP then the 32, then a 64, then a 128 and the Toshiba came out the 256 Slice CT.
The same was the case in MRI you started off with the point to Tesla, then you had a one then you had a 1.5 Tesla, then somebody brought in a 3 Tesla and that people are also at some point in time we’re talking about 7 Tesla.
So, technology has also developed. Okay, but at some point in time, you ought to realise saying that it’s like a mobile, it’s like a mobile camera, whether you have anything more than a 10-megapixel camera whether it is 10 or 100, the image resolution that you’re going to see is the same. It doesn’t matter. Beyond that, what’s going to happen is, how am I going to take that 10 or that 100 megapixels and at that point 100 Megapexel can be a pain for you because of the data size that you need to transfer over the network without any added benefits for you.
Going back to the MRI for both applications or 1.5 Tesla is more than enough for you. You don’t require anything more than that. So, given that saturation has started to some point.
The stage is taking the data and interpreting meaningful insights out of it. And that is the job is predominantly done by the doctors. And so now if you have a doctor, who are able to look at this data, and then work with the Amazon and the Microsoft or the Google, who have phenomenal analytical capability in terms of driving analytics deep learning and what have you.
Then where is the need for the med tech companies then. So you will find that at some point in time technology, I can reduce exposure rate as then because the balance of it can be done by the software.
Take for example Phillips’s MRI. On a 3 Tesla machine. It takes about 40 minutes for a head scan for a brain scan. You do one thing you under us under sample that 20 minutes. And the balance of the image reconstruction which is done by the software. So what do you go and claim to the world I am able to do a scan in 20 minutes.
Okay, so the same story, can also be done by the Amazons and the Googles of the world, in conjunction with the clinical knowledge, which the hospital provides. And therefore, you will find that unless the med tech companies themselves don’t keep pace with this sort of AI, Data Science, ML and Deep Learning and what have you, you will find that they will be left behind by the Amazons and the Googles of the world, surely because of the intelligent, the analytical the analytics processing power, that these guys otherwise have.
Dr Vikram Venkateswaran: So the next wave of leadership, you’re saying will mostly either will be technology firms like Google and Amazon or, it also might be traditional healthcare firms trying to react to this new situation and bringing in some leadership in this area?
Ravi Ramaswamy: What I expect to see going forward is issues like interoperability that have always been a question.
Now we might see a situation where even the biggies collaborating between themselves. So then the data becomes portable, otherwise they have a challenge in hand. Okay, so there is going to be a collaboration of sort between the biggies, and it is in their interest that they come up with standardised protocols
And that is because again from the customer perspective, the hospital is still telling the manufacturer that I see guys. I don’t care whether you give me an MRI or a CT, you give me a solution for a care continuum. And the moment that happens, you would want to look for the best in class equipment across the segment.
For all you know it could be a Philips cath lab, it could be a MRI from Siemens and a CT from GE. And when you want to fuse all this. The provider is going to ask for a certain amount of interoperability between these devices otherwise you’re going to put pressure on you saying I don’t need your machine. So, the very fact that the world is now headed towards a solutions play rather than a modality play is also going to put sufficient pressure on the manufacturers from an interoperability perspective, and that once it happens, will also drive data integration data portability and what have you in the future. So, there is a big sequence of events that is being sort of lined up
Dr Vikram Venkateswaran: Now a kind of counter question. Do you see any role for educational institutions in this, even the medical institutions do you see any leadership coming out of them?
Ravi Ramaswamy: Whenever I go to these campuses or wherever I sort of speak to some of these, Vice Chancellors and others a lot of people have asked me saying what are the difference between an American ecosystem and an Indian ecosystem.
One thing for sure, is the amount of interaction that a Stanford has with it’s with the ecosystem of the industry, which includes the payer, the provider and the med tech companies, you don’t get to see that in India.
Number two, the educational institutions they follow a system, or an academic system of SOP, which is more based on creating papers. Whereas, the, the latest and greatest of what the industry needs are, is never thought. And that’s possibly the reason when a new graduate joins the industry, It takes about nine months for him to even get his hands and feet wet. So from that perspective, one piece of advice that I’ve been giving these institutions is keep tab on what the industry needs are and try and see how you can build your syllabus to address that need so that when the student leaves the college he hits the ground and starts running.
Take for example security, privacy. How many of the colonists teach that year, there is hardly any, you can count.
Take Intellectual Property (IP), for example, how many people. How many colleges have even a course on IP, or even bring in a certain representation as to what an IP is intellectual property is all about data even more serious quality and regulatory hyperreal medical industry is a hyper regulated industry.
When I talk about the CDC, and FDA people turn around and ask what’s the full form. Now, that that ought to be and therefore, there is a certain amount of leadership that the educational institutions have to deliver.
There was one incident I remember when I was talking about MRI and CT, one of the professors came to me and asked me the difference between them. Now the professor himself has not seen one. So what do you expect the professor to teach the students on. So there ought to be a certain amount of sabbatical for the professor to come in, spend time in the medtech world, so that he is able to understand what the industry is heading towards he gets to absorb that portion of it so that he can go and impart it to his students. I think you really need to change the education as well.
Dr Vikram Venkateswaran: Very fascinating and great insights, then one last question what does the future healthcare leader look like, like what are the attributes he or she should have?
Ravi Ramaswamy: I see the future leader of healthcare as an interdisciplinary person who is adept in technology, as much as much as commercial innovation. He ought to be sort of embracing the start-up ecosystem and not believe on the fact that everything needs to be done in house. So, it ought to be a lot more collaborative with the ecosystem. You need to understand. You need to understand the fact that the competition for you is not coming from the traditional players but from the sort of niche and focused technology companies, and therefore we adapt and hands on in terms of playing around with technology.
So the era of people managers in healthcare is over we would need but more like a techno functional leader who is able to sort of roll, roll up his sleeves and get into the depth of it, to understand what the hell is going on, and at the same time be savvy, be smart enough to understand that certain commercial innovations have to be baked into the design process itself as it is never going to hit the road. So you need to have a well-rounded personality, and it’s going to be. It’s going to be very different than the traditional people managers whom you have seen are just sort of one functional expert coming to the top, I think that won’t work anymore.
Dr. Vikram Venkateswaran: Dear Ravi Thank you for your time
Does the Public Health Industry need a Digital Makeover?
Have you heard of buzzwords like ‘Tech Trends’?
Blockchain, Machine Learning, Artificial Intelligence, and the Internet of Things?
As a Healthcare Professional, you might have heard of these digital tools.
Aren’t sure about what they mean? You’re not alone!
We often ignore the technical aspects of a project.
We deal only with the core Biological Sciences.
But this approach needs some amount of tweaking. With the heavy penetration of digital tools in Healthcare, we must embrace the digital era. There is no going back to Pre COVID-19 times!
Isn’t population health management a well-known concept in the Public Health domain?
Yes, it is, but digitization is changing the face of this sector.
Public health challenges like tuberculosis, HIV, malaria, and other communicable diseases still exist. India’s healthcare industry is going through a transitional stage. The disparity between the rich and the poor is becoming more clear. This gap creates poor health outcomes and using digital tools, we can bridge this.
Why should healthcare professionals bother about these tools?
It’s because they are going to be the harbingers of change!
The Finance Minister allocated Rs 69,000 crore for the healthcare sector. The 2020-21 Union Budget looked better than last year. This is another spectrum where digital tools can come in. FinTech can help divide funds according to the needs of our country.
80% of our fund allocation can elevate health promotion and disease prevention. Using digital tools, we can deliver these healthcare services to the rural parts of India. The public health workforce is working hard and adopting these measures. How can you leverage these tools for research and evidence-based treatment protocols?
Technology has made it easier to reach out. This holds true not only for remote areas but also for an international ecosystem. Doctors can use this approachable network as a reference. Digital tools are facilitating knowledge and implementation, in new-age India.
The Government of India has come up with training and guidelines for telemedicine. Tele-Consultations in specializations like Ophthalmology, Radiology, Mental Healthcare, and Obstetrics-Gynaecology have created waves. ASHA workers (Accredited Social Health Activists) are warming up to digital tools. These include virtual training and EMRs (Electronic Medical Records). We are observing a gradual improvement in primary levels of population health management.
Mother and Child Care programs are improving since e-governance is possible. There are online registries that get updated every week by these healthcare facilitators.
We use them for tracking data like child mortality rates and cases of tuberculosis. Cases of COVID-19 are being monitored through similar means.
National Digital Health Mission has an agenda that we cannot sideline. Our government is centralizing healthcare. This gives us time to catch up with tech trends. It gives us time to understand these digital tools and make the most of them in our clinical practices.
Which are some digital tools that you have used for population health management?
About the Author
Dr Pallabi Roy is a dentist and works as a marketing professional, podcaster and an influencer in the area of digital health. She can be reached on Linkedin- https://in.linkedin.com/in/pallabiroy27
In January 30 2020, India recorded its first case for Corona Virus popularly known as Covid19. Since then India has seen a series of lockdowns and as we inch towards somewhat of a partial recovery, the question around the state of our healthcare system has become centre stage again.
Since the 1940’s where the Bhore committee gave its recommendations for developing the healthcare structure in India, as a nation we have been playing catch up with demand far exceeding the supply in terms of doctors, diagnostic equipment, hospital beds and medicines.
In addition the wellness programs have been struggling and preventive measures have not been very successful. In this context the corner stone of the healthcare system in India has become the hospital.
What determines a successful healthcare intervention is patient experience. Today with the advent of telehealth and the guidelines given by Medical Council of India, it becomes even more important for hospitals to focus on patient experience and add to the growth of the industry.
What determines a successful healthcare intervention is an excellent patient experience #Healthcare #DigitalHealth
Private hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, most hospitals have been historically plagued with the “doctor knows best” mentality — a mentality where clinical outcomes outweigh “touchy-feely” indicators such as patient satisfaction or overall patient experience.
However, in recent years, some leading institutions in India have begun to focus more heavily on providing an outstanding patient experience. Drivers for this include growing consumerism and transparency for healthcare services and increased interest from both consumers and providers in patient-centred care.
Why Patient Experience is important to Hospitals?
Healthcare consumers increasingly view their experience with a provider as a key consideration for determining if they’ll return to or recommend the provider, largely because it remains one of the few ways consumers can differentiate providers. Over the past few decades, clinical outcomes have improved dramatically, and patients no longer view favourable outcomes as a key differentiator as these are expected. What remains is the patient’s overall experience, which encompasses everything from customer service to patient-centeredness and care coordination among providers.
Also given the growth of Tele Health, it would become even more important for hospitals to focus on patient experience in order to create a favourable experience and create the hook that would bring patients and others in the community back to the hospital.
Key Parameters of Patient Experience in a Hospital
While there are many parameters that determine patient experience, we have tried to list down a few key ones that might influence the satisfaction index more than the others.
Patient Appointment Experience
Patient Online Portal
Social Media and Digital Out Reach
Facility for the In-Patient Service and Emergency Service
Patient’s Access to medical Records
Value Added Service
While many of these parameters are difficult to understand or assess, as part of this report we have identified Social Media as a parameter that we would like to evaluate. In order to do so, we have identified 6 Hospitals across India. These hospitals are
Kokilaben Dhirubhai Ambani Hospital
We have tried to mix it up between hospitals from the government sector and private sector and also among general hospitals and super speciality hospitals. Below is our analysis of the key parameters between the social media presence of these major hospitals.
I believe that Social media is an indicative parameter. It shows whether there is a foundational maturity in the digital program of the hospital. Also, a lot of patient experience is visible by the comments and interactions with the hospital’s social media channels.
The findings of our analysis are captured in the report below.
Elsevier, the information analytics business specializing in science and health, and HIMSS Asia Pacific have announced the finalists of the sixth Asia Pacific HIMSSElsevier Digital Healthcare Award 2018. This award recognizes outstanding achievements and innovations globally in the implementation and usage of health information and technology.