Think win-win is the key to transformation of the healthcare industry

Yesterday I had a great time at the Philips Digital Health Conclave 2017. I have been associated with the event for the last 3 years. This year the focus was on 2 key areas, connected health, Digital Health and how analytics was helping us improve care.

I enjoyed the sessions but the best part of these conclaves is interacting with other healthcare leaders. This is one of the reasons that I look forward to conferences.

I had the opportunity to lead a panel on connected health. I will discuss more that that panel and out ley take aways in subsequent posts.

Towards the evening I had the opportunity to listen to Rajesh Batra CIO, Kokilaben Hospital. The discussion was technically on a non-technical topic, Change. The more I listened to Rajesh, I realized how little does our education or experience prepare us for change. We go to school and we are promised as long as we work hard, read all the books and material and participate in class, we would do well in life.

We cram our way through school and college and end up in the industry. As we gain experience we still don’t learn how to manage change. Today the healthcare industry is at the cusp of change and there are forces both for the change and against the change that are making things difficult to move. While on one side there is technology driven care, on the other side we have people and processes that refuse to move and accommodate that change.

Rajesh in his session stressed on only 2 points

  1. Go back to the basics
  2. Think Win-Win

As I reflected on his session on the way back from the conclave, I wondered what would it take for our educational system to include these two topics in whatever their teach. We are constantly in competition in our system, running against each other. The same behaviors inhibits us in the healthcare ecosystem to think Win-Win. And as we continue to develop AI and Machine Learning into healthcare, we should not forget the basics. All we need is a way to keep people out of hospitals. And those who do need hospitalization are given the highest quality of care at the most appropriate cost.

This would represent a Win-Win for me.

I would love to get your thoughts on the topic, We should have a video for the sessions soon and I would share the same with you once it is posted.

Dr. Vikram Venkateswaran

Management Thinker, Marketer, Healthcare Professional Communicator and Ideation exponent

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