India Hospital Reviews: Helping People Make the Right Healthcare Decisions

//India Hospital Reviews: Helping People Make the Right Healthcare Decisions

India Hospital Reviews: Helping People Make the Right Healthcare Decisions

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In an age of apps, listings and instant ratings, it’s quite ironic that while we wouldn’t think twice before reaching for a Zomato to decide on the best coffee, we almost always blindly walk into a hospital without showing much concern for its credentials or past records.

With several international players entering the healthcare market in India, customers have access to world class treatment but it often comes at sky high rates, even for basic consultation. Compare this with regular nursing homes and one is plagued with issues regarding hygiene and conduct. Given that most lifestyle decisions today are based on reviews and ratings- from food and travel to even groceries and plumbing- it seems only too natural and essential to have a transparent hospital rating system accessible by anyone looking for quality healthcare in India.

In 2008 I had written a piece for the Hindu Business line on Physician Ratings and followed it up with a piece in the Wipro corporate blogs on Accountable care organizations. I was still evolving the idea when I had written about the need for such a rating system in India in a previous post .  I have come across one such site recently.

India Hospital Reviews (IHR) is the brainchild of three IT professionals from Odisha. The site offers consolidated information based on feedback from users on various parameters such as ease of appointment, facilities available, hygiene standards, staff behavior and overall experience. Users could be family members, friends or the patients themselves. Not only can they interact with each other, the hospital too can have access to the reviews and respond to users by way of a dedicated login.

While a few random sites might be available online that claim to offer reviews and ratings, the information is highly scattered. In contrast, IHR offers information on hospitals, treatments, doctors and specialties, systematically categorized into states and cities. Points are allocated with the help of a formula that calculates ratings and recommendations to throw up results in order of high to low scores. Users may also upload supporting documents while reviewing.

But what perhaps makes this site a little more reliable than others is the fact that it does not allow anonymous reviews, does not recommend one hospital over another and does not charge a fee in any manner for the service. It is simply a platform for quality healthcare decision-making that can help elevate the overall standard of medical care in India.

So would you refer to such a site before making a vital healthcare decision?

By |2016-08-09T11:51:57+00:00April 21st, 2015|Healthcare Delivery|4 Comments

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4 Comments

  1. Ankan April 21, 2015 at 7:36 pm - Reply

    Dear Dr. Vikram,

    Many thanks for featuring IHR in your healthcare blog. You are someone who has been following the Indian Healthcare industry very closely for several years now. Just like you, we also envisage that there should be transparency in healthcare system in India. Lately with many private hospitals, there has been a corporate mindset and several patients are not getting the care that they pay for. We want users to share as much as they can (both positive and negative) regarding surgeries, treatments they have undertaken just as they share about a place they visited on Tripadvisor or a restaurant they dined on Zomato. This will definitely benefit lot of people. Hope we succeed in our endeavour.

    Regards,
    Ankan
    Co-Founder
    http://www.indiahospitalreviews.com

    • admin April 22, 2015 at 9:42 am - Reply

      Hello Ankan

      Thank you for your comments. I think your ideas have a great future. I would encourage you to keep on it. Please keep me informed about the future progress that you are making. Also do keep in touch.

      • Gandharv Goyal June 3, 2017 at 11:32 am - Reply

        Hi Dr. Vikram

        I am trying to reach out to you. I had been following IHR for quite sometime however the traction could not be generated. I would like to get in touch with you and the co-founders as I attempting a retake on the same problem, the lack of transparency in healthcare. Please let me know how can I reach you.

        Dr. Gandharv
        gandharv.aiims@gmail.com

      • Neeren November 22, 2017 at 3:51 pm - Reply

        Please make an app and start asap …. this hospital/ doctor/healthcare mafia nèeds to be checked …. only the public can do it…. see how effective zomato/Trip advisor have been

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